How to Reset Google Authenticator

What do I do if I lost my mobile thus losing Google Authentication Code?

1. It’s advised to save your private key or QR code when you bind Google Authenticator to your DragonEx account.
2. If you forgot saving them, please operate as the following instructions:

• Step 1:  Please record a video, in which you shall hold your ID card and a paper showing your account ID, then say the following words:Step
• Step 2: Please send the attachment of the recorded video by mail to service@dragonex.io with the subject of the E-mail “ Name-Account ID-Unbind Google Authenticator”. Please wait patiently, we will promptly.

The content of the video as below:

My name is XX

ID card number is XXX.

My ID on DragonEx is XXX.

Registered mobile phone number is XXX.

Because XX, I need to unbind Google Authenticator to my DragonEx account. I promise this application is my own operation and I will voluntarily undertake any risk due to this operation. Please verify and approve my application.