What do I do if I lost my mobile thus losing Google Authentication Code?
- It’s advised to save your private key or QR code when you bind Google Authenticator to your DragonEx account.
- If you forgot saving them, please operate as the following instructions:
- Step 1: Please record a video, in which you shall hold your ID card and a paper showing your account ID, then say the following words:Step
- Step 2: Please send the attachment of the recorded video by mail to email@example.com with the subject of the E-mail “ Name-Account ID-Unbind Google Authenticator”. Please wait patiently, we will promptly.
The content of the video as below:
My name is XX
ID card number is XXX.
My ID on DragonEx is XXX.
Registered mobile phone number is XXX.
Because XX, I need to unbind Google Authenticator to my DragonEx account. I promise this application is my own operation and I will voluntarily undertake any risk due to this operation. Please verify and approve my application.