How to Change Mobile Number ?
Step 1: Please record a video, in which you shall hold your ID card and a paper showing your account ID, then say the following words
Step 2: Please send the attachment of the recorded video by mail to email@example.com with the subject of the E-mail “ Name-Account ID-New Mobile Number”. Please wait patiently, we will promptly check within 3 working days.
The content of the video as below:
My name is XX and ID card number is XXX. My ID on DragonEx is XXX and registered mobile phone number is XXX. Because of XX, I need to change my mobile phone number and the new one is XXX (the number that hasn’t be used on DragonEx). I promise this application is my own operation, the new mobile phone number has never been used for account registration on DragonEx and it can receive and send short messages. I will voluntarily undertake any risk due to the change of the mobile phone number. Please verify and approve my application.