What do I do if I forgot pasting the Tag/memo/Payment ID or paste the wrong one?
Please follow the below instruction, and send the information by mail to email@example.com.Our customer service staffs will help you handle it promptly.
1. It’s required to conduct Intermediate Authentication.
2. Please send mail to firstname.lastname@example.org with the information about DragonEx ID, User’s Name, Mobile Number that registered, ID Number, Coins and the quantity you deposited, Tx_id(Required).
3. If you withdraw from others exchange, please send the screenshot of the withdrawal record by mail to email@example.com
If you withdraw from wallets, please transfer a small amount to DragonEx from the wallet for ID verification, after transfer, send the screenshot of the Tx_id of that small amount by mail to firstname.lastname@example.org
Note: The video is required to provide if you withdraw tokens that based on EOS and XRP from other platforms or wallets.
Mobile: +86 135***56
ID NO.: 4416********5512
Volume: 100 EOS
Tx-id that forgot pasting：a3f69a6102cab728b41*********ed440
Tx-id of small amount:c7e1bdd26f4a8210*********b532c8b39fd1
With a video showing that you open the wallet on App and enter the page of the order.