Trade between platforms is based on Blockchain that is unalterable.
1. Adhering to the principle of putting users first, DragonEx will try our best to help you. You are required to provide the following information: DragonEx ID, the name and volume of the coins/tokens you deposited or withdrew, the relevant address,Tx_id (Required) and the specific problem.
Note: It will take half a month or even more than a month to process for the difficulty of the operation, please wait patiently.
2. Due to the anonymity of the Blockchain, DragonEx is unable to locate where your funds have been sent or withdrawn.
3. If you send or withdraw your coins/tokens from one to another, for example, you send/withdraw BTC to BCH address, please send mail to firstname.lastname@example.org with the subject, Send or Withdraw to Wrong address + DragonEx ID.